Refund policy

At TheGnstore customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Please review the following policy to understand how returns, refunds, and exchanges are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be returned within 7 DAYS of receiving your order.
The product must be unused, unwashed, and in its original condition.
The item must be returned in its original packaging, including all tags, accessories, and manuals.
Proof of purchase (order number or receipt) must be provided.

Items that do not meet these conditions may not be eligible for a return.

2. Return Timeframe

Customers must request a return within 2-3 DAYS from the date of delivery.

To initiate a return request, please contact us at mebys.007@gmail.com with the following details:

Order number
Product name
Reason for return
Photos (if the item is damaged or defective)

Our support team will review your request and provide further instructions.

3. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If your return is approved:

The refund will be processed to the original payment method used for the purchase.
Refunds may take up to 4-5 days to appear in your account depending on your payment provider.

Shipping fees (if any) are generally non-refundable unless the return is due to an error on our part.

4. Exchanges

If you received a defective, damaged, or incorrect product, we may offer an exchange or replacement depending on product availability.

To request an exchange, please contact us within 6-7 DAYS of receiving the item at mebys.007@gmail.com

If the product is unavailable for exchange, a refund may be issued instead.

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please notify us within [X DAYS] of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos of the damaged or defective product
Photos of the packaging (if applicable)

We will review the issue and provide a replacement, exchange, or refund as appropriate.

6. Non-Returnable Items

Certain items may not be eligible for returns or refunds, including:

Products that have been used, washed, or altered
Items without original packaging or tags
Personal care or hygiene products (if applicable)
Gift cards or digital products
Clearance or final sale items

These restrictions help ensure product quality and safety for all customers.

7. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

If the return is due to a damaged, defective, or incorrect product, TheGnstore may cover the return shipping cost.
If the return is due to customer preference (e.g., change of mind), the customer may be responsible for the return shipping cost.